Shipping and packaging

Your pack shipment

The purchased products will be shipped by express courier that guarantees delivery in Italy within 24/48 hours, except for Calabria, Sicily and Sardinia for which are requested at least 72 hours. At the time of shipment, the Customer will receive an e-mail containing the summary of the conditions agreed upon, the number of the waybill and the references to verify, if he wishes, the shipment status. The package will be sent in anonymous form by the sender Eldiam - Via Ceriana Mayneri, 5 - 15048 Valenza (AL). For safety reasons the name Eldiam will not be indicated. The shipment address of the goods will be what the Client has indicated at the time of ordering, except different communications. At the time of receiving the goods, please check that the number of items received correspond to that indicate in the transport document and the package has not been tampered with, it s not damaged or wet. If any of the above conditions are found, the Customer must contest the anomalies immediately to the carrier, affix the signature with RESERVE on the document of transport and the waybill of the courier describing the reason. If the items resulted damaged the Client must contact us immediately by email to


IF THE CUSTOMER TAKES DELIVERY FROM THE CARRIER WITHOUT COMPLAINTS OR RESERVES, HE WILL NOT BE ABLE TO CLAIM FOR EVENTUAL DEFECTS OR DAMAGES CAUSED BY THE TRANSPORTATION IN A SECOND MOMENT. All our jewelry is delivered in appropriate cases that can vary according to the type of product, without any price supplement. SHIPPING COST EXPRESS COURIER INCLUSIVE OF VAT: Italy: Euro 9 Europe: Euro 15.73 Rest of the world: Euro 18-20 Cash on delivery Italy: Euro 3